Brilliant Account Management Online Training
**Proven techniques and skills for managing and growing existing customers and business partners.
Live-online, 90 minute training course, free to attend.**
Overview This is not just a training course but a complete program on how to best manage and develop existing accounts. This includes whether they are customers or partners, distributors or resellers. It is specifically designed for quick, consistent, easy and effective account development and management by busy people.
The unique process model also makes progress and performance more visible to others. Key action points include:
How to increase your business standing and positioning within an account
Strategies and techniques for increasing new opportunities and revenue
Improved service experience and better account support
Brilliant Account Management - Outline
Introduction and account management principles
Performance, strategy and KPI's
How to build and manage key relationships within an account
Objectives and goals: Opportunities
Feedback and Retention – building loyal and satisfied customers
Getting your message and strategy across to C-level contacts
Teamwork and time management
Live online learning course with an expert facilitator.
Engaging, interactive and practical.
This is a 'lite' version of our one-day blended learning online course.
Brilliant Account Management - Outline
Introduction and account management principles
Performance, strategy and KPI's
How to build and manage key relationships within an account
Objectives and goals: Opportunities
Feedback and Retention – building loyal and satisfied customers
Getting your message and strategy across to C-level contacts
Teamwork and time management
Live online learning course with an expert facilitator. Includes workbook and free eLearning modules.
www.brilliantcustomerservice.com