AI-Infused Customer Journeys: Transforming Engagement and Driving Value

​Join us for the CSS Executive Forum in Chicago, where top industry leaders will explore how AI is reshaping customer journeys. Engage in high-impact discussions and invaluable networking while gaining actionable strategies to elevate customer experience and accelerate business success.

​Program:

​5:30 PM | Welcome Reception & Networking
Connect with industry leaders and peers over drinks as we kick off the evening.

​6:00 PM | Opening Remarks
A warm welcome and a brief introduction to the key themes of the evening, setting the stage for insightful discussions on AI in CSS.

​6:15 PM | CCO Roundtable: AI's Role in Transforming Customer Organizations
A candid conversation exploring how AI transforms customer success strategies and reshapes the customer journey.

​7:00 PM | CSS Leadership Panel: Next-Generation Support
A panel discussion sharing insights on the future of support, focusing on GenAI, predictive analytics, and AI-driven customer service.

​7:45 PM | Networking & Refreshments
Unwind and build connections with other attendees and speakers.

​9:00 PM | Closing
Wrap up the evening with key takeaways and an invitation to continue at future forums

​Why Attend?

• ​Visionary Insights: Learn from CxOs and CSS leaders on AI, predictive analytics, and support automation.

• ​Valuable Connections: Network with top executives shaping the future of customer service.

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​Who Should Attend?

​Customer service, support, success leaders, CCOs, VPs, and those interested in leveraging AI to improve customer experience.

​SuccessLab, West Monroe, DevRev, SupportLogic, Twig, and AWS are bringing together the best minds in customer engagement.
Space is limited—apply to register!