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GGR: CSM Office Hours

May 18 (Tue), 3:30 PM - 4:30 PM Coordinated Universal Time (+1 more)


This is a multi-session event. Please select how you would like to join.
May 18 · Tue
3:30 PM
May 25 · Tue
3:30 PM

Event Information

We'll be launching our 2nd version of Office Hours at Gain Grow Retain

This one will be focused on Customer Success Managers.

Let's get tactical. Let's get into the day-to-day of improving as a CSM.

Topics like...

🟢 How to get your Executive Sponsor to a QBR/EBR

🟢 The levers of a contract and negotiation

🟢 How to prioritize accounts and do the right action

🟢 Improvisation during customer calls

The fact is we're not bringing in "experts".

We're having a group discussion and your peers will be helping to provide solutions.