Interviewing Users: What Has Changed in the 2nd Edition

​Interviewing skills are table stakes for qualitative researchers - but everyone can improve their practice. Steve Portigal wrote the go-to guide, Interviewing Users, and has recently published an updated second edition. He'll join us to discuss the updates, including evolving interviewing techniques, research operations, and best practices for remote research. Don't have time to read the book ahead of the discussion? You'll still benefit from the discussion.

​About Steve Portigal:

​Steve Portigal is a consultant who helps organizations to build more mature user research practices. Over the past 25 years, he has interviewed hundreds of people, including families eating breakfast, film production accountants, hotel maintenance staff, architects, radiologists, home-automation enthusiasts, credit-default swap traders, and rock musicians. He has informed the development of commercial lighting controls, medical information systems, professional music gear, design systems, wine packaging, work-from-home practices, financial services, corporate intranets, video conferencing systems, and music streaming services.

​Steve is the author of two books: the classic Interviewing Users: How to Uncover Compelling Insights (now in a second edition) and Doorbells, Danger, and Dead Batteries: User Research War Stories. He's also the host of the Dollars to Donuts podcast.