The Evolution of the Customer Experience in Luxury

​Join us for the Retail & Luxury Club’s first event! Our inaugural event will feature a special program with two renowned experts in the field luxury: Dr. Anne Michaut, a leading academic in luxury studies from HEC Paris and director of the LVMH academic chair, and Olivier Moingeon, a luxury executive and co-founder of Exclusible, an industry leading Web3 partner for luxury brands. Our panelists will discuss the critical role of the customer experience in luxury, its evolution over time, and the transformational impact of AI on the sector. The session will conclude with a Q&A, offering you a chance to engage directly with our experts. Don't miss this rare opportunity to explore luxury and technology and how it affects the customer experience with this panel of experts - a must for professionals and enthusiasts. Join us for an evening of exciting dialogues and fresh perspectives.

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​​This event is organized by the Global Retail & Luxury Club of Aluminary, which is a cross-school alumni platform connecting the student and alumni populations of the global top business schools and Ivy League universities.
www.aluminary.net

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​SPEAKER:

Anne Michaut
Professor and Associate Dean for Education Track and Pedagogy
HEC Paris
https://www.linkedin.com/in/anne-michaut-841a5247/

​Olivier Moingeon
Co-founder and Chief Commercial Officer
Exclusible
https://www.linkedin.com/in/oliviermoingeon/