Churn Discovery and Recovery

• ​Discovery Skills Churn Risks: Identifying the root cause of churn risks.

• ​Evaluating Churn Risk Severity: Learn to gauge the probability of a client churning, including how close a client is to switching to a competitor. 

• ​Using Success Plans to Address Churn Risks: Learn how to connect what you uncover about churn risks with your Success Plan to keep clients from leaving.

• ​Success Plan Practices that Help Avoid Churn: Explore simple, practical methods to prevent churn and maintain strong, lasting client relationships.

​About Elizabeth Italiano

​With 19 years of experience across GTM with a focus in sales and customer success Elizabeth has experienced what works and what doesn’t work in all aspects of revenue generation and management. This experience includes working at companies such as Salesforce and Vend POS (acquired by Lightspeed) and with over 70 clients through her consulting practice. Not only does her experience include relevant sales and customer success individual contributor and leadership roles, but her tenure in her career has also meant navigating numerous economic downturns, industry booms, and tech transformations. If Elizabeth is teaching about it or talking about it, it means she has seen it work (or not work) in real life. Her work is rooted in reality. She focuses on knowledge transfer and not theoretical ‘thought leadership’.