Executive Session: Customer-Centric Operations
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About Event
Moderator: COO Forum Member Josh Renicker, COO at Energy Access
Q3: Performance and Improvement
Focus: Mid-year reflection, process optimization, and enhancing product/service quality. Focus on continuous improvement and customer-centricity to sustain momentum.
September: Customer-Centric Operations
Focus: Aligning operations with customer needs. How to integrate customer feedback into processes, improve delivery speed, and enhance customer experience.