

People + Environment: How ResearchOps is Evolving in the Age of AI
It’s been 8 years since the original 8 Pillars of User Research helped shape the foundation of ResearchOps. Now, with the rise of AI, evolving team structures, and the growing pressure to democratize research, the field is shifting rapidly — and so are the people and environments that shape it.
In the kickoff of our 5-part series, 8 Pillars, 8 Years Later, join ReOps OGs and community leaders Emma Boulton and Holly Cole as we explore how the "People" and "Environment" pillars have evolved:
How have the roles, responsibilities, and career paths of research practitioners evolved?
How are research environments evolving in response to AI?
Can ResearchOps practitioners stay ahead while avoiding burnout?
And how do we make space for both structure and experimentation in modern research orgs?
This conversation is all about people, purpose, and possibility.
Featuring
Emma Boulton, Design & UX Leader, and the founding voice of the original 8 Pillars
Holly Cole, Executive Director of the ResearchOps Community
Hosted by: The ReOps Community & Great Question
Moderated by: Benson Low, ResearchOps Community