The Customer Obsession Playbook
If you are not obsessed with your customer, they'll go somewhere else! This is especially true in the age of AI!
Join us for an interactive and thought-provoking evening at The Customer Obsession Playbook, where we’ll delve into building customer-obsessed businesses that drive sustainable growth.
The event will be held at the famous Foreign Correspondents Club Thailand, where several great leaders and heads of state have spoken.
This critical debate is designed to challenge conventional thinking, inspire new approaches, and equip you with actionable insights to transform your business with a focus on customer-centric strategies.
What to Expect:
Engage in a high-stakes panel debate with industry leaders who will challenge the “good enough” product, dissect the myths of MVPs, and explore the fine line between innovation and invention.
Explore controversial questions about customer-centricity: Are companies really putting customers first? Is customer obsession killing innovation? Why do businesses keep making the same mistakes?
Uncover real truths and failures about customer feedback loops, the cost of ignoring customer voices, and how to solve customer problems before they become obstacles.
Walk away with concrete tools to immediately apply in your business to enhance user experience, improve retention, and create lasting customer relationships.
Event Schedule:
18:00 - 18:45: Registration & Networking
18:45 - 19:00: Welcome & Introductions
19:00 - 19:50: High-Stakes Panel Debate
(Moderated by Alex with panelists Tim Grassin, Tormod Baustad Benonisen, and Panda Punnotok as they tackle the biggest questions around customer obsession)
19:50 - 20:00: Closing Remarks & Key Takeaways
(Get actionable insights you can apply immediately in your organization)
20:00 - 22:00: Networking & Afterparty
(Grab a drink and continue the conversation with fellow business leaders, product managers, and customer experience professionals)
Why Attend?
At this exclusive event, you’ll not only debate and dissect the myths surrounding customer-centric strategies, but you’ll also walk away with practical tools, strategies, and a deeper understanding of what it really takes to build a business that keeps customers at the core.
Limited spots available – RSVP now to join the conversation and be a part of the future of customer-centric businesses. Don’t miss this critical debate that could change the way you think about your customer journey!