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Now That's a Good Question!

 
 
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About Event

You’re interviewing for jobs in Customer Success. There are loads of articles out there about what questions you should prepare to answer. But what about the questions you should ask the interviewer?

The questions you ask the interviewer can show the research you’ve done on the company and your expertise and ease as a Customer Success contributor and leader. These questions can change the flow of the interview and help you stand out as a candidate. But also, keep in mind—they are not just interviewing you. YOU are also interviewing THEM.

Diana De Jesus, Russell Bourne, and Jan Young will share some of their insights, and then we’ll open it up for discussion. We highly recommend you read Diana’s 3 part blog series on Preparing for Customer Success Interviews:

These 5-minute reads will get you thinking through your interview strategies.

Come ready to discuss your ideas and have some questions to test out!

About the speakers:

Russell Bourne is a Senior Customer Success Consultant at The Success League.  He serves on the Board for Gain Grow Retain and contributes content for GGR and CS Insider.  He is passionate about equipping individual contributors and business leaders alike to lean on their Success practices to grow their careers and help their companies thrive.

Diana De Jesus is a Customer Success Manager at Catalyst. She runs several projects in the space, posts about it on LinkedIn and contributes to various communities including The Customer Success Project. Diana’s goals are simple: 1) Help companies retain their customers. 2) Help the Customer Success community grow. 3) Learn as much as she can in the process.

Jan Young is a Senior Customer Success Consultant at The Success League. She serves on the Board for Gain Grow Retain as co-lead of the Voice of DEI Council and is a Founding Community Lead for CS Insider for which she writes/ curates the series “Inclusive Innovation”. Jan is most passionate about lifelong learning, demystifying technology, and building effective relationships and communities.