Panel: The First 30 Days: Turning Onboarding into a Strategic Growth Lever
The first 30 days of a customer’s journey are make-or-break. Yet for many organizations, this crucial period is still treated as a tactical handoff—rather than a high-impact opportunity to build trust, drive adoption, and accelerate value.
Join us for an evening with senior Onboarding and Customer Success leaders as we explore how high-performing teams are rethinking onboarding as a core revenue driver and strategic differentiator.
📍 Location: M.M.LaFleur Bryant Park Showroom, NYC
🗓️ Date: April 30th
⏰ Time: 5:30–8:00pm
Meet your panel:
Ann Chan, Co-founder, Berry
Allison Manne, Founding Partner, WorkZenHR
Gwen Radsch, Chief Customer Officer, YPulse
Yayun Cheng, Global Director Customer Onboarding, Brandwatch
Agenda:
5:30pm – Check-in
6:00pm - 6:55pm - Panel Starts, discussion & audience Q&A
7:00- 8:00pm –Sip, shop & network
8:00pm – Wrap-up
Discussion themes include:
Onboarding + CS Alignment
How leading teams create seamless collaboration across functions to drive value from day one.AI for Scale + Personalization
How to operationalize AI in onboarding—automating manual work, surfacing insights, and enhancing customer experiences without losing the human touch.Modern Onboarding Strategies
Innovative frameworks and real-world examples of onboarding as a revenue-driving, customer-first experience.
This conversation will feature three exceptional women leaders at the forefront of Customer Success and Onboarding innovation (panel announcement coming soon).
Whether you’re scaling global teams, optimizing your onboarding engine, or exploring how AI is reshaping customer journeys—this event is designed to spark new ideas and offer real takeaways you can bring back to your business.
Due to limited capacity, registration is by expression of interest only. We’ll be in touch with event confirmation details.
More about M.M LaFleur
M.M.LaFleur is a New York-based fashion brand celebrating women through thoughtfully designed clothing, personal styling, and our community of 100,000+ purposeful women. Founded in 2013 by Sarah LaFleur, a former management consultant, and Miyako Nakamura, the former head designer of Zac Posen, M.M.’s thoughtful design touches, superior fabrics, and customer service make it easier for women to get ready every morning, so they can focus on the work that matters to them.
M.M.LaFleur is proud to have dressed 500+ female candidates running for office through its Ready to Run campaign, as well as donate over $1M in clothing to organizations focused on gender equality, such as Bottomless Closet, The Girl Scouts, and The International Rescue Committee. At the heart of the company is the belief that when women succeed, the world becomes a better place.