Mastering AI, Automation, and Scaled Customer Success for SaaS Leaders

Hosted by Heidi Gallardo & 6 others
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About Event

Join us for an exclusive event in Austin designed for customer success, sales, renewals, and other revenue team leaders at SaaS companies. This interactive workshop will delve into the principles of Scaled Customer Success and how it can empower your teams to drive growth and retain customers efficiently, even as your business scales.

The event is being held at a fun and innovative space in East Austin. A network happy hour at a nearby location will follow the event. 🍻 🍔

Agenda Highlights:

  • Optimizing Customer Success at Scale through AI: Kick off the event with a keynote presentation by Josh Schachter, CEO of UpdateAI, who will share the latest strategies for implementing AI to enhance productivity and customer engagement.

  • Leader Group Discussions: Collaborate with peers in dynamic discussions about your current customer success strategies, the shift towards scalable models, and how they impact your teams and customers.

  • Panel Discussion: Hear from industry experts as they discuss how they are leveraging scalable success frameworks, the balance between automation and personalization, and the challenges of maintaining high-touch experiences at scale.

  • Product Demos: Explore innovative tools from UpdateAI and Vitally that are revolutionizing customer success, enabling teams to deliver exceptional experiences across large customer bases without increasing resources.

  • Quick Share Out: Wrap up with actionable insights and strategies you can implement immediately to enhance the scalability and efficiency of your customer success operations.

WHO IS THIS EVENT FOR?

​This event is for leaders in Customer Success, Account Management, and Rev/CS Ops.

We kindly request all attendees to be Directors and above.

​A snapshot of past participants:

WHY ATTEND?

This event offers a unique opportunity to network with fellow SaaS leaders, gain insights from experts in scalable customer success, and explore the cutting-edge tools designed to transform your team's performance. You'll leave with a deeper understanding of how to drive customer retention and expansion at scale, along with actionable strategies to elevate your customer success function immediately.


Don't miss this opportunity to stay ahead in the evolving world of customer success. Secure your spot today and join us in mastering the art of scalable customer success for your organization!

Location
The Cathedral, 2403 E 16th St, Austin, TX 78702, United States