Emotion in Government Service Design | Client Experience Office, Service Canada

​Join us for an engaging talk on Emotion in Government Service Design, where Ryan Hum, Chief Client Experience Officer at Service Canada, explores how government services impact people’s lives beyond mere transactions. Discover how AI can either exacerbate issues or be thoughtfully designed to foster dignity, empowerment, and trust. Learn from real-world successes, like the Canadian Dental Care Plan, and uncover how small design changes—such as call script adjustments and personalized experiences—can make a profound difference. Don't miss this chance to rethink the role of AI and design in public services!

​Ryan Hum (He/Him/His)

Ryan Hum, Associate Assistant Deputy Minister and Chief Client Experience Officer (CCXO) at Service Canada, Employment and Social Development Canada (ESDC) Government of Canada. Ryan is a visionary leader known for integrating human-centered design, behavioral science, and data science into impactful solutions. As the first CCXO in the Government of Canada, he has driven transformative change across sectors, impacting millions.

Ryan Hum (Il/lui)

​Ryan Hum, sous-ministre adjoint associé et dirigeant principal de l’expérience client (CCXO) à Service Canada, Emploi et Développement social Canada (EDSC), Gouvernement du Canada. Ryan est un leader visionnaire reconnu pour son intégration du design centré sur l’humain, des sciences comportementales et des sciences des données dans des solutions percutantes. En tant que premier CCXO du gouvernement du Canada, il a mené des transformations majeures dans divers secteurs, touchant des millions de personnes.