Building Scalable Operational Systems

​How operators design systems that scale without becoming the bottleneck.

​Startups thrive on speed until their systems can't keep up. What once worked with five people in one room starts to crack under team growth, cross-border ops, or a messy product launch.

​This session is for the operator holding the process together with duct tape and Google Sheets, who knows something has to change but can't afford to slow down.

​You’ll learn how to spot where your systems are really breaking, redesign workflows under pressure, and make operational choices that support scale and velocity.

​Through a real-world case of broken ops, you’ll practice diagnosing friction, proposing system fixes, and navigating tradeoffs between structure and speed.

​🔧 You’ll walk away with:

• ​A practical lens for identifying invisible drag in your current workflows

• ​Tools to simplify processes without losing control

• ​A method for redesigning ops systems that people actually adopt

• ​Clarity on what to fix now — and what to leave messy (on purpose)

​🎯 About the Series

​Startups don’t scale on great ideas alone. They scale on great execution. And behind that execution are operators.

​Each session in the Strategy & Operations Masterclass Series is a 90-minute deep dive into a real challenge startup operators face, from aligning execs to managing trade-offs to scaling messy systems.