Proactive Risk Management: Managing Customer Renewals to Mitigate Churn and Deliver Growth
Agenda: In the current economic climate, proactively managing risk is critical. Join this panel with Revenue Executives from Conversica and Atlas to understand how to identify risk factors in accounts, and preemptively mitigate risk and drive retention.
Who: This session is open to all Kiwi customer success operators.
Lead: Kirsty Traill discusses Proactive Risk Management with:
Ella Dillion: Ella is the Chief Customer Officer at Conversica, a platform that supercharges go-to-market workforces to achieve revenue goals through AI powered, enterprise ready customer conversations. Prior to Conversica, Ella has held executive positions spanning Customer Success, Customer Support and Customer Experience at companies such as Outreach, Docusign and Telco giant AT&T.
Will Carter: Will is the Chief Revenue Officer at Atlas, a platform that allows businesses to compete in a borderless world through software and solutions that enable global talent employment & management. Prior to Atlas, Will was the CRO at Litera, the leading provider of workflow, collaboration, and data management solutions for law firms and legal teams. Before Litera, Will led the Revenue Practice at K1, a private equity firm investing in high-growth software companies, where he supported the sales, marketing, and customer success teams across the K1 portfolio.
Kirsty Traill is a Movac Operating Partner, and has held senior customer success leadership roles in US tech companies, including VP of Client Advocacy at Yext, VP Customer at Hootsuite and Chief Customer Officer at Snapfish. Kirsty is a Senior Advisor at Sixth Street Growth, with under $65B under management. She is a NZTE Beachhead Advisor and is on the board of Optimal Workshop, GoGenerosity, as well as MenuAid.
This session is part of the Movac Customer Success Chapter. Full line up, and registration details:The 2023 Customer Success Chapter | Movac | Venture Capital