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We are a Customer Success Community run by Customer Success Managers. What we do: we host face-to-face events every other month because we believe that People and Companies learn better peer-to-peer.

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13 Going

Churn! Customer Success

Name: Churn! Customer Success
Start: 2025-05-14T17:00:00.000+03:00
End: 2025-05-14T19:00:00.000+03:00
Location: Fredrikinkatu 55

Customer Success - Nordics

Fredrikinkatu 55

Helsinki, Uusimaa

Welcome! To join the event, please register below.

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About Event

Hey guys, Churn! It is a hot topic; we invited two companies who know what churn is and learned well how to prevent/minimize churn in 2025 - Dealfront and Trustmary. Of course, there are no easy and once-and-forever solutions, churn prevention is a strategic, company-wide focus - let's check more from Maaria and Pasi!

Maaria will share more high-level insights, how to collaborate with other teams across the company to bring and show value to customers which makes impact on retention rate, how to motivate and lead Customer Success teams to keep focus on churn prevention, what metrics we track to see the progress of our efforts; and Pasi will share very practical experiences they learned at Trustmary with fighting churn.

We promise that Churn! is a topic where everyone has something to say and we guarantee lively discussions :)

Join us on May 14!

- when? May 14, Wednesday, at 5 pm
- where? WDS, Helsinki, Fredrikinkatu 55 (5. krs)
- format: slides 45 min + round tables 60 min
- for Customer Success managers and leaders, plus related roles

Location