CXVerse Live - New York: All Things Customer Experience
Date: Thu Oct 19, 2023
Time: 3:00 - 4:30 pm (Eastern Daylight Time)
Location: Moved to the Metaverse (see link below)
Once in the metaverse space, you can:
Customize your digital identity (choose from existing or create your own avatar).
Personalize your info, e.g., company, role, socials (Settings -> About me).
Walk around using W, A, S, D, or the arrow keys.
Look around/pan using Q, E keys, mouse buttons or your trackpad.
Sit on a chair by clicking on it.
Raise/lower your hand via 1.
Send a chat message to all/an individual.
Take a photo and share it on SM or via email.
New Agenda: Customer Experience in times of crisis.
Intro (Eric) - 3 Minutes
Keynote (Nir) - 5 Minutes
Panelist introductions 5 min each
Panel Discussion - 45 Minutes
Panel Q&A - 15 Minutes
Closing (Eric) - 5 Minutes
Nelly Tacheva, Founder & CEO at Tangra
Kate Bradley Chernis, Founder & CEO at Lately.ai
Marlene Albarano, Customer Experience Consultant
Eric Klein, COO at Cloudonix
Nir, CEO at Cloudonix
TL;DR The CXverse Customer Experience event for Oct 19 is moving to the Metaverse
Thank you for signing up for our CXverse Customer Experience event.
As an example of good customer experience we are giving a week's notice that we will have to reschedule the in-person event to Spring 2024 (we will let you know details prior to making them public so you will get the first chance to join us).
Given the war in Israel, and flights being cancelled we have decided to do a shorter event in the Metaverse.
This event will be about Customer Experiences related to the current situation - for example, rapid enablement of mental assistance, rapid response to remote teams, etc.
We will have a panel of experts answering questions about Customer Experience in a crisis.
This Metaverse event will start at the same 3 pm and run for 90 minutes.
The event link and updated agenda will be sent to all registrants prior to the event.
Thank you for understanding, and we hope you will come join us in the Metaverse.
Original: We are hoping that the live event will be moved to the Spring.
Join us for an exciting in-person event, CXVerse Live - New York, where we dive into all things customer experience. This event is a must-attend for anyone interested in enhancing their understanding of customer-centric strategies and the latest industry trends.
Discover how successful businesses create exceptional customer experiences through engaging talks, interactive sessions, and networking opportunities. Our expert speakers will share valuable insights, practical tips, and real-life case studies that can be applied to diverse industries.
Whether you're a marketer, entrepreneur, or customer service professional, CXVerse Live - New York promises to equip you with the tools and knowledge to elevate your customer experience game. Don't miss this chance to connect with like-minded individuals and gain fresh perspectives on delivering outstanding customer satisfaction.
Mark your calendars for Thu Oct 19, 2023, and make your way to the vibrant city of New York. The event will take place at the Pace Entrepreneurship Studio, conveniently located at 1 Pace Plaza, New York, NY 10038.
Secure your spot now and get ready to embark on an immersive journey into the world of customer experience!
There will be time to network after the presentations.
Preregistration is required
3:00 Check-In OPEN
3:15 - 3:30 Welcome and intro
3:30 - 4:00 #DoMore With What You Have- Nir Simionovich, Founder & CEO at Cloudonix
4:00 - 4:30 Building a Team Focused on Customer Value
Shivani York, COO at OOkla
4:30 - 5:00 Customer Service in the Metaverse - Nelly Tacheva Founder & CEO at Tangra
5:00 - 5:30 Making connections for better outreach and customer experience - Kate Bradley Chernis Founder & CEO at Lately.ai
5:30 - 6:00 Ask Me Anything Panel
- Marlene Albarano, Customer Experience Consultant
- Jared Kugel, Founder and CEO at TireAgent
- Lucas Isola, Co-Founder of Molo Simple Marina Management
- 6:00 - 7:00 Refreshments and networking
This event is a part of #TechWeek - a week of events hosted by VCs and startups to bring together the tech ecosystem.