AI Meets CX: Reinventing Customer Service with Anecdote & friends
After great events in San Francisco and London with leaders from companies like Notion and Asana, we’re bringing AI Meets CX to Riyadh on May 22nd.
It’s a handpicked, in person event for honest conversations about how teams are really using AI in customer experience: what’s working, what’s not, and how to move forward without losing the 'human touch'.
What we’ll cover during the event:
Conversational AI — what actually works in real-world support flows, and what to avoid.
Proactive customer support with AI — how teams are using AI to fix problems before they hit the inbox.
Tips and tricks from leaders — honest lessons from teams who’ve tried to bring AI into CX.
Where AI saves time — and where it doesn’t — the nuance between automation and human touch.
How to get buy-in from your team — from ops to support to product, what it takes to roll this out smoothly.
We’ll also share some new features from recent product updates that companies like OpenAI and Grubhub use to better understand their customers.
Agenda:
10:00 – 10:30 AM
Meet, Greet, and Grab a Coffee
Reception & Registration
10:30 – 10:35 AM
Setting the Stage with Anecdote
Welcome by Anecdote
10:35 – 10:50 AM
AI x CX: What’s Next?
Opening Speeches
10:50 – 11:05 AM
Using AI to Know Your Customer and Win Your Market
Panel
11:05 – 11:20 AM
How AI Has Changed Customer Loyalty
Topic deep dive
11:20 – 12:15 PM
What No One Tells You About Scaling CX
Panel
12:15 – 12:30 PM
Launching Connect: Closing Thoughts + New Product Launch
Wrap-up and Product Demo
12:30 – 1:15 PM
Keep the Conversations Going with a Buffet
Networking Lunch
✅ No boring panels here! Only practical tips from top CX leaders you can implement right away.
✅ Leave with actionable takeaways you can bring back to your team Sunday morning.
✅ Ask the tough CX questions your team’s been stuck on - and actually get answers.
✅ Be the first to take a peek at our newest AI Customer Support product.
✅ Most importantly, make strong, personal connections in the CX industry.
We’ll take photos at the event for promo use. Attend = consent. Let us know beforehand if you don’t want to be in them.
Anecdote is the leading unified customer experience platform that helps companies collect, understand, and action their customers’ communications in real-time.
Visit our website here. 👈