AI Meets CX: Reinventing Customer Service with Anecdote & friends
After great events in San Francisco and London with leaders from companies like Notion and Asana, we’re bringing AI Meets CX to Riyadh on May 22nd.
It’s a handpicked, in person event for honest conversations about how teams are really using AI in customer experience: what’s working, what’s not, and how to move forward without losing the 'human touch'.
What we’ll cover during the event:
Conversational AI — what actually works in real-world support flows, and what to avoid.
Proactive customer support with AI — how teams are using AI to fix problems before they hit the inbox.
Tips and tricks from leaders — honest lessons from teams who’ve tried to bring AI into CX.
Where AI saves time — and where it doesn’t — the nuance between automation and human touch.
How to get buy-in from your team — from ops to support to product, what it takes to roll this out smoothly.
We’ll also share some new features from recent product updates that companies like OpenAI and Grubhub use to better understand their customers.
Agenda:
10:00 – 10:30 AM – Meet, Greet, and Grab a Coffee
10:30 – 10:35 AM – Welcome by Anecdote
• Abed Kasaji, Co-founder at Anecdote
10:35 – 10:55 AM – Opening Talk: How AI is Shaping the Future and Changing Customer Experience
• Abdulkader Lamaa, CEO @ Oneshot, Ex-McKinsey Partner
10:55 – 11:15 AM – Fireside Chat: Decode your customer, Transform Your Business
• Ayman Alshaer, CX & Digital GM – STC
• Abed Kasaji, Co-founder at Anecdote
11:15 – 11:35 AM – Panel: Building Customer Experience Communities That Truly Connect and Grow
• Abdulaziz Alshamsan, Founder & CEO – CXKSA
• Waleed AlHamdan, Principal Consultant – Customer Experience – Compassway
• Danah Ghosheh, CX and AI Enablement Lead, Anecdote
11:35 – 11:45 AM – Coffee Break
11:45 – 12:05 PM – Fireside Chat: Customer Loyalty in the Age of AI
• Turki Fageera, Founder & CEO – Sigma Innovation Engine
• Zahra Alsamarae, Entertainment CX & Ops Director – STC
12:05 – 12:25 PM – AI, Best Practice, and the Death of Originality: Is CX missing out on what it could be?
• Charles Bennett, President & Co-founder – CXSA Middle East
• Jose Bronze, Executive Strategy Director | KSA + Levant – Memac Ogilvy
• Amro Abbas, Executive Advisor – Marketing Branding CX – Vision Bank
12:25 – 12:45 PM – Fireside Chat: How AI Can Help You Create Better Customer Touchpoints
• Amgad Mansour, Senior Product Manager – MrSool
• Adam Streeter, GTM – Sarj AI
12:45 – 1:00 PM – Customer Experience Trends and How “Anecdote Connect” & AI are Changing Things
• Abed Kasaji, Co-founder at Anecdote
1:00 – 2:00 PM – Networking Lunch: Connect, Chat, and Check Out the Demos
✅ No boring panels here! Only practical tips from top CX leaders you can implement right away.
✅ Leave with actionable takeaways you can bring back to your team Sunday morning.
✅ Ask the tough CX questions your team’s been stuck on - and actually get answers.
✅ Be the first to take a peek at our newest AI Customer Support product.
✅ Most importantly, make strong, personal connections in the CX industry.
We’ll take photos at the event for promo use. Attend = consent. Let us know beforehand if you don’t want to be in them.
Anecdote is the leading unified customer experience platform that helps companies collect, understand, and action their customers’ communications in real-time.
Visit our website here. 👈