AI Meets CX: Reinventing Customer Service with Anecdote & friends
In 2025, great products aren’t enough. Customers expect to be understood - deeply, personally, and in real-time.
During this AI Meets CX event, Anecdote is bringing together leaders from leading companies in Saudi Arabia to chat about how they’re winning by building customer experiences that are proactive, AI-powered, and still deeply human.
We won’t talk about trends, we’ll talk about what YOU can do right now to understand your customers better and scale your customer support systems, fast.
This event’s all about helping you get unstuck. Bring the CX questions your team’s been wrestling with — we’re here to talk them through.
What we’ll cover over the next 3 hours:
Conversational AI — what actually works in real-world support flows, and what to avoid.
Proactive customer support with AI — how teams are using AI to fix problems before they hit the inbox.
Tips and tricks from leaders — honest lessons from teams who’ve tried (and sometimes failed) to bring AI into CX.
Where AI saves time — and where it doesn’t — the nuance between automation and human touch.
How to get buy-in from your team — from ops to support to product, what it takes to roll this out smoothly.
You’ll also be the (lucky) first group to take an early look at Leap — our new product that helps teams train and launch AI agents tailored to real customer needs. It’s built by our team (ex-Meta, Cisco) with one goal: to make support better, faster, more scalable and (consistently the problem)....actually useful.
10:00 – 10:30 AM
Meet, Greet, and Grab a Coffee
Reception & Registration
10:30 – 10:35 AM
Setting the Stage with Anecdote
Welcome by Anecdote
10:35 – 10:50 AM
AI x CX: What’s Next?
Opening Speeches
10:50 – 11:05 AM
Using AI to Know Your Customer and Win Your Market
Panel
11:05 – 11:20 AM
How AI Has Changed Customer Loyalty
Topic deep dive
11:20 – 12:15 PM
What No One Tells You About Scaling CX
Panel
12:15 – 12:30 PM
Launching Leap: Closing Thoughts + New Product Launch
Wrap-up and Product Demo
12:30 – 1:15 PM
Keep the Conversations Going with a Buffet
Networking Lunch
✅ No boring panels here! Only practical tips from top CX leaders you can implement right away.
✅ Leave with actionable takeaways you can bring back to your team Monday morning.
✅ Ask the tough CX questions your team’s been stuck on — and actually get answers.
✅ Be the first to take a peek at Leap, our newest AI Customer Support product.
✅ Eat and drink for free.
We’ll take photos at the event for promo use. Attend = consent. Let us know beforehand if you don’t want to be in them.
Anecdote is the all-in-one platform to unify, understand, and act on customer feedback.
Visit our website here. 👈