Why most Customer Health Scores fail — and how to build one that drives action
Why most Customer Health Scores fail — and how to build one that drives action
You’ve got dashboards. Metrics. A dozen “customer health” signals.
But churn still blindsides you.
That’s because most Customer Health Scores are fundamentally flawed:
❌ Built with too many inputs
❌ Held together in spreadsheets by hope and duct tape
❌ So complex (or vague) that no one actually uses them
❌ Built in insolation by CS teams.
And when leadership asks, “Is this account at risk?” — you’re left guessing.
It’s time for a reset.
🎯 Join us on July 2 for a tactical, no-fluff session where we’ll show you how to co-build a Customer Health Score that actually works — one that’s trusted, actionable, and built for scale
✅ What You’ll Learn:
Why most health scores fail before they even launch
The biggest traps teams fall into (hint: more signals ≠ more clarity)
How CS and RevOps can co-own the process — without friction
A plug-and-play framework to build a signal-based score that drives real action
How to align your health score across Success, Sales, and Product
🧠 Whether you’re a first-time CS leader, a RevOps architect, or just trying to get out of spreadsheet hell — this session will give you the tools and confidence to build a health score that tells the truth, not a story.
No slides. No fluff. Just frameworks you can use tomorrow.