Where does Service Design come from?

​​This session is open to Newspeak House fellowship candidates and faculty only.

​What is Service Design? Who invented it? Does it really exist in the wild?!

​We’ll explore the history of digital design movements, from the emergence of User Centred Design, through the agile revolution, to the service organisation. We will touch on the tools of the trade, and discuss the perils of fetishising design artefacts.

​Reading:

• ​Good Services

• ​This is Service Design Doing

• ​The Service Organisation

• ​Good services are verbs, bad services are nouns