​How CS pros build resilience without burning out

​The stakes are high in Customer Success — retention, revenue, relationships — and the pressure rarely lets up.

For CS professionals who want to lead with resilience, not reactivity.

​Customer Success has become a pressure cooker. Whether you're navigating high-stakes renewals, juggling demanding clients, or feeling stuck between Sales and Product, the weight is real — and growing.

And let’s be honest: burnout has become a badge of honour in SaaS. Long hours, emotional exhaustion, and constant context switching are often seen as “just part of the job.”

But what if there were another way?
A way to build performance through mindset, not martyrdom.
To lead yourself and your team with intention, energy, and mental clarity — even under pressure.

In this CS Connect Live: Growth Series session, we’ll show you how.

​We’re joined by Chris Hatfield, founder of Sales Psyche, who’s helped thousands of revenue professionals avoid burnout and develop high-performance habits. His work with sales teams applies powerfully to CS leaders balancing stakeholder demands and customer needs.

​What You’ll Walk Away With

​- Why mindset is your biggest unlock for sustainable CS leadership
- How to recognize burnout before it hits — and prevent it altogether
- Mental training tools used by top performers in high-stress roles
- A free resilience guide from the speaker to put into action immediately
- Real talk — no slides, just impact

​Who Should Attend?

​CSMs, first-time CS leaders, and Heads of CS in SaaS who:
- Are leading under pressure
- Want to protect their mental energy
- Are ready to show up with confidence, not just cope with chaos

​Limited seats. Live only.

​Replays for attendees only.