Advanced Prompting for AI Support Agents

​AI agents can do more than just triage and summarize, but only if you know how to prompt them correctly.

In this 30-minute advanced workshop, we’ll dive into how to design prompts for complex workflows, handle edge cases, and make your agents more reliable in the wild.

You’ll walk away with:
1. Techniques for troubleshooting prompts and improving reliability over time
2. Strategies for handling edge cases, vague inputs, and conflicting instructions
3. A set of hardened prompt templates with built-in fallbacks for real-world support scenarios

Perfect for: Support leaders, operations folks, founders, and anyone who’s already using AI agents and wants to level up their prompt design.